IMPORTANT INFORMATION
1. Pricing of the tickets of monuments governed by
ASI will be subject to change according to foreign nationals. Therefore, the
pricing for foreign tourist may vary and will be intimated to travelers after the
booking.
2. Your e-tickets and/or hotel e-vouchers will be
shared with you within 3-5 working days after reservation. Activity vouchers
will be shared on a real-time basis before/while on tour. Some
activities/transfers do not require vouchers. Vouchers are cumulative, two or
more vouchers can be clubbed together to make a booking. The date of sharing
the vouchers given in the confirmation is estimated time and nonbinding
otherwise confirmed by us in writing.
3. Our Tour Support team will get in touch with you
just before your trip starts and will explain the trip details & do's and
don’ts. The Tour Support team will constantly be in your touch via means of
Calls, WhatsApp, and e-mails. Please ensure to get an International roaming
plan or arrange a local number for us to be able to stay in contact with
you/travelers. Passports should be valid for a minimum of 6 months from the
date of travel (9 months in case of Malaysia) and keep/print all your travel
documents before leaving for the airport. If the passenger is looking at
obtaining Visa on Arrival, he/she should be aware of the documents and
requirements of the specific country to successfully obtain the Visa on
Arrival. Voyqa is not responsible for any non-grant of visa to traveler.
4. In cases where Voyqa is assisting the passenger
with visa application, please note that the company only acts as a visa
facilitator. Granting or refusing the visa application is at the sole
discretion of the Consulate/Embassy/Immigration Department of that specific country.
5. The package price doesn’t include special
dinner or mandatory charges levied by the hotels especially during New Year and
Christmas or any special occasions.
6. Waiting time for transfers SIC 10 Mins and
Private 20 Mins from the scheduled time, after that guest shall be marked NO
SHOW.
7. Please note making calls while abroad can
exhaust your balance in no time. Consider activating an international roaming
pack. or get a local SIM, calling card, as Voyqa will not be held responsible
if you miss any of the transfers due to lack of communication. Addition cost
will be borne (if any) by the customer for any further arrangements. No refund
will be provided if the customer makes its own arrangements for the missed
transfer.
Payment Policy
1. All payments towards the tour cost must be made
by the customer to the company in accordance with the procedure and time frame
mentioned in the agreed package.
2. The packages flexible payment rules depending
upon the advance purchase period or the inclusions. However, at times because
of dynamic prices or peak season, we may ask you to furnish a higher amount
before we start issuing the final vouchers. Above payment policy is subject to
change during peak seasons. Passports should be valid for a minimum of 6 months
from the date of travel. PAN card copies are required for all bookings.
3. In case you reserve your booking by paying a
deposit, the same will be non-refundable, in case you do not pay the remaining
amount on the due date because of any reason or cancel your holiday. In the
situation of payment failure on the due date, the package may get cancelled. We
may try to realign the package if possible but the customer will have to bear
the cost difference and penalties. It will be the customer’s responsibility to
remember all the deadlines and due dates. Final vouchers can only be issued
once Voyqa has received full payment. The booking is deemed cancelled if full
payment is not received by the due date agreed between Voyqa and the customer
while making the reservation. It is solely customer’s responsibility to make
the payment by the agreed date even if no reminders are being sent by Voyqa.
4. The customer hereby agrees that the customized
package is as per his/her will and choice. No claim on the combination, price
of package, category and type of service shall be entertained by Voyqa.
5. The booking of the final combined package shall
be subject to availability. The final price is as per inclusions selected by
the customers. In case, the customer has changed any component, the same will
be updated in price. Customers final confirmation will have exact components
which were selected and reviewed by the customer while booking the package.
Booking and Confirmation
1. When reserving a package your name, address,
arrival and departure time and method of payment are required. A reservation is
binding once it has been confirmed verbally or in writing and you have received
a reservation confirmation number.
2. Urgent Departures/High Season Reservations -
Alternative Hotel(s) With Similar Standards Will Be Offered If the Mentioned
Hotel Is Unavailable/ Overbooked.
3. The holiday packages listed on Voyqa have only
proposed holiday itinerary. Voyqa does not hold any confirmed reservations of
the travel products in such itineraries. The same is subject to availability at
the time of booking. Even the tour cost might change based on the actual
availability of the travel services included in the tour.
4. Itinerary timings in the tour are approximate
and may be subject to change.
5. Your booking request will be processed for
confirmation of prices and availability of services as requested by you. Only
after the confirmation about the prices and availability received from you,
Voyqa will be bound to provide you with the requested service subject to you
making full payment and complying with Terms & Conditions.
6. Transfers and sightseeing on SIC basis mean
transport through a comfortable coach/bus/van depending on the total number of
passengers travelling with you on that same tour. Please note that Voyqa will
be putting together all the passengers arriving around the same time and
dropping them at their respective hotels. You may talk to our holiday experts
for private transfers/ transport facility, which will be made available at an
additional cost.
7. Voyqa, if deemed, may change, postpone or delay
the date of departure or conclusion of the tour or amend the travel route due
to some unprecedented reasons like inclement weather, snow conditions,
political restrictions or any other cause. In the event of such changes/delays,
Voyqa will not be liable for any refund of tour price (in whole or in part) or
other compensation for any injury, loss or damage.
8. Voyqa is not liable to pay any refund if an
airline cancels, reschedules, or delays a flight for any given reason. If the
passenger has purchased air ticket through Voyqa, we will try to assist in
making new arrangements provided the passenger has not already checked-in with
the airline for the onward flight segment. In such cases, the fare difference
amount will need to be borne by the passenger. Voyqa will assist with all the
special requests by passengers on the tour such as special meals, preferred
seats, wheelchairs and other requirements at all points of time and also
arrange to send the confirmation for the same from the relevant service
provider. However, if on a tour the relevant service is not provided/ available
despite the request by Voyqa, then in such case, Voyqa will not be liable for
any damages or additional cost.
9. Independent activities chosen by the passenger
shall not be arranged by Voyqa during the tour. However, Voyqa may depend on
the tour course, arrange such activities under separate conditions at an
additional cost. Voyqa may refuse passenger participation if it determines that
he/she threatens to embarrass, create inconvenience or interfere with the
collective activities of other tour participants.
10. During local and national holidays, on special
events, peak seasons, on long weekends, and during religious occasions, entry
to certain facilities such as churches, restaurants, hotels, shopping malls,
markets, and museums may be limited or not available. In such cases,
alternatives will be offered where ever possible and, if there would be any the
cost difference the same will need to be borne by the customer. Voyqa will not
be liable for any closures, necessary itinerary changes or curtailments on the
tour for any reason.
Cancellation and No-Show Policy
1. By making a Package Reservation with a Voyqa,
you accept and agree to the relevant cancellation and no-show policy of that
Voyqa, and to any additional (delivery) terms and conditions of the Voyqa that
may apply to your Package including for services rendered and/or products
offered by the Voyqa.
2. Please note that certain rates, fees or special
offers are not eligible for cancellation, refund or change. Applicable
city/tourist tax may still be charged by in the event of a no-show or charged
cancellation. Please check the (reservation) details of your product or service
of choice thoroughly for any such conditions prior to making your reservation.
Please note that a Package A reservation which requires down payment or (wholly
or partly) prepayment may be cancelled (without prior notice of default or
warning) insofar the relevant (remaining) amount(s) cannot be collected in full
on the relevant due or payment date in accordance with the relevant payment policy
of the reservation. Cancellation and prepayment policies may vary per segment,
product or service of each package.
3. Please carefully read the important information
in your reservation confirmation for additional policies as may be applied by the
Voyqa (e.g. in respect of age requirement, security deposit,
non-cancellation/additional supplements for group bookings, extra beds/no free
breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card
details, invalid credit/debit cards or insufficient funds are for your own risk
and account and you shall not be entitled to any refund of any (non-refundable)
prepaid amount unless the Voyqa agrees or allows otherwise under its
(pre)payment and cancellation policy.
4. If you wish to review, adjust or cancel your
reservation, please revert to the confirmation email and follow the
instructions therein. Please note that you may be charged for your cancellation
in accordance with the Voyqa cancellation, (pre)payment and no-show policy or not
be entitled to any repayment of any (pre)paid amount. We recommend that you
read the cancellation, (pre)payment and no-show policy carefully prior to
making your reservation and remember to make further payments on time as may be
required for the relevant reservation.
5. If you have a late or delayed arrival on the
check-in date or only arrive next day, make sure to (timely/promptly)
communicate this with the Voyqa so we know when to expect you to avoid
cancellation of your Trip (Reservation) or charge of the no-show fee. Our
customer service/support the department can help you if needed with informing
the trip provider. Voyqa does not accept any liability or responsibility for
the consequences of your delayed arrival or any cancellation or charged no-show
fee by the trip provider.
Hotel Policy
The standard check-in time
is 02:00 PM and the standard check-out time is 11:00 AM. Early check-in or late
check-out is strictly subjected to availability and may be chargeable by the
hotel. Any early check-in or late check-out request must be directed and
reconfirmed with the hotel and may be chargeable by the hotel directly.
Block-D, Sector-18, Rohini, Delhi-110089
+91 9717866977
[email protected]
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