IMPORTANT INFORMATION

           1  Visa is not Included in this Package. It can be arranged with extra cost. Voyqa is just a facilitator for Visa and not held responsible for any Visa declination.

   2. Your e-tickets and/or hotel e-vouchers will be shared with you within 3-5 working days after reservation. Activity vouchers will be shared on a real-time basis before/while on tour. Some activities/transfers do not require vouchers. Vouchers are cumulative, two or more vouchers can be clubbed together to make a booking. The date of sharing the vouchers given in the confirmation is estimated time and nonbinding otherwise confirmed by us in writing.

   3. Our Tour Support team will get in touch with you just before your trip starts and will explain the trip details & do's and don’ts. The Tour Support team will constantly be in your touch via means of Calls, WhatsApp, and e-mails. Please ensure to get an International roaming plan or arrange a local number for us to be able to stay in contact with you/travellers. Passports should be valid for a minimum of 6 months from the date of travel (9 months in case of Malaysia) and keep/print all your travel documents before leaving for the airport. If the passenger is looking at obtaining Visa on Arrival, he/she should be aware of the documents and requirements of the specific country to successfully obtain the Visa on Arrival. Voyqa is not responsible for any non-grant of visa to traveller.

  4. In cases where Voyqa is assisting the passenger with visa application, please note that the company only acts as a visa facilitator. Granting or refusing the visa application is at the sole discretion of the Consulate/Embassy/Immigration Department of that specific country.

  5. The package price doesn’t include special dinner or mandatory charges levied by the hotels especially during New Year and Christmas or any special occasions.

  6. Waiting time for transfers SIC 10 Mins and Private 20 Mins from the scheduled time, after that guest shall be marked NO SHOW.

   7.  Please note making calls while abroad can exhaust your balance in no time. Consider activating an international roaming pack. or get a local SIM, calling card, as Voyqa will not be held responsible if you miss any of the transfers due to lack of communication. Addition cost will be borne (if any) by the customer for any further arrangements. No refund will be provided if the customer makes its own arrangements for the missed transfer.

Payment Policy

1.       All payments towards the tour cost must be made by the customer to the company in accordance with the procedure and time frame mentioned in the agreed package.

 

2.       The packages flexible payment rules depending upon the advance purchase period or the inclusions. However, at times because of dynamic prices or peak season, we may ask you to furnish a higher amount before we start issuing the final vouchers. Above payment policy is subject to change during peak seasons. Passports should be valid for a minimum of 6 months from the date of travel. PAN card copies are required for all bookings.

 

3.       In case you reserve your booking by paying a deposit, the same will be non-refundable, in case you do not pay the remaining amount on the due date because of any reason or cancel your holiday. In the situation of payment failure on the due date, the package may get cancelled. We may try to realign the package if possible but the customer will have to bear the cost difference and penalties. It will be the customer’s responsibility to remember all the deadlines and due dates. Final vouchers can only be issued once Voyqa has received full payment. The booking is deemed cancelled if full payment is not received by the due date agreed between Voyqa and the customer while making the reservation. It is solely customer’s responsibility to make the payment by the agreed date even if no reminders are being sent by Voyqa.

 

4.       The customer hereby agrees that the customized package is as per his/her will and choice. No claim on the combination, price of package, category and type of service shall be entertained by Voyqa.

 

5.       The booking of the final combined package shall be subject to availability. The final price is as per inclusions selected by the customers. In case, the customer has changed any component, the same will be updated in price. Customers’ final confirmation will have exact components which were selected and reviewed by the customer while booking the package.

 

 

 

Booking and Confirmation

 

 

1.       When reserving a package your name, address, arrival and departure time and method of payment are required. A reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number.

 

2.       Urgent Departures/High Season Reservations - Alternative Hotel(s) With Similar Standards Will Be Offered If the Mentioned Hotel Is Unavailable/ Overbooked.

 

3.       The holiday packages listed on Voyqa have only proposed holiday itinerary. Voyqa does not hold any confirmed reservations of the travel products in such itineraries. The same is subject to availability at the time of booking. Even the tour cost might change based on the actual availability of the travel services included in the tour.

 

4.       Itinerary timings in the tour are approximate and may be subject to change.

 

5.       Your booking request will be processed for confirmation of prices and availability of services as requested by you. Only after the confirmation about the prices and availability received from you, Voyqa will be bound to provide you with the requested service subject to you making full payment and complying with Terms & Conditions.

 

6.       Transfers and sightseeing on SIC basis mean transport through a comfortable coach/bus/van depending on the total number of passengers travelling with you on that same tour. Please note that Voyqa will be putting together all the passengers arriving around the same time and dropping them at their respective hotels. You may talk to our holiday experts for private transfers/ transport facility, which will be made available at an additional cost.

 

 7.       Voyqa, if deemed, may change, postpone or delay the date of departure or conclusion of the tour or amend the travel route due to some unprecedented reasons like inclement weather, snow conditions, political restrictions or any other cause. In the event of such changes/delays, Voyqa will not be liable for any refund of tour price (in whole or in part) or other compensation for any injury, loss or damage.

 

8.       Voyqa is not liable to pay any refund if an airline cancels, reschedules, or delays a flight for any given reason. If the passenger has purchased air ticket through Voyqa, we will try to assist in making new arrangements provided the passenger has not already checked-in with the airline for the onward flight segment. In such cases, the fare difference amount will need to be borne by the passenger. Voyqa will assist with all the special requests by passengers on the tour such as special meals, preferred seats, wheelchairs and other requirements at all points of time and also arrange to send the confirmation for the same from the relevant service provider. However, if on a tour the relevant service is not provided/ available despite the request by Voyqa, then in such case, Voyqa will not be liable for any damages or additional cost.

 

9.       Independent activities chosen by the passenger shall not be arranged by Voyqa during the tour. However, Voyqa may depend on the tour course, arrange such activities under separate conditions at an additional cost. Voyqa may refuse passenger participation if it determines that he/she threatens to embarrass, create inconvenience or interfere with the collective activities of other tour participants.

 

10.   During local and national holidays, on special events, peak seasons, on long weekends, and during religious occasions, entry to certain facilities such as churches, restaurants, hotels, shopping malls, markets, and museums may be limited or not available. In such cases, alternatives will be offered where ever possible and, if there would be any the cost difference the same will need to be borne by the customer. Voyqa will not be liable for any closures, necessary itinerary changes or curtailments on the tour for any reason.

 

 

 

Cancellation and No-Show Policy

 

1.       By making a Package Reservation with a Voyqa, you accept and agree to the relevant cancellation and no-show policy of that Voyqa, and to any additional (delivery) terms and conditions of the Voyqa that may apply to your Package including for services rendered and/or products offered by the Voyqa.

 

2.       Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a Package A reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the reservation. Cancellation and prepayment policies may vary per segment, product or service of each package.

 

3.       Please carefully read the important information in your reservation confirmation for additional policies as may be applied by the Voyqa (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Voyqa agrees or allows otherwise under its (pre)payment and cancellation policy.

 

4.       If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Voyqa cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.

 

5.       If you have a late or delayed arrival on the check-in date or only arrive next day, make sure to (timely/promptly) communicate this with the Voyqa so we know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service/support the department can help you if needed with informing the trip provider. Voyqa does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the trip provider.

 

 

Hotel Policy

 

 The standard check-in time is 02:00 PM and the standard check-out time is 11:00 AM. Early check-in or late check-out is strictly subjected to availability and may be chargeable by the hotel. Any early check-in or late check-out request must be directed and reconfirmed with the hotel and may be chargeable by the hotel directly.

Package Inclusions

             1.   Room in 4-star accommodation in Ubud, Bali for 2 Nights

             2.   Room in 3-star accommodation in Lombok, Gili for 2 Nights

             3.   Room in 4-star accommodation in Nusa Dua for 3 Nights

             4.  Parking and Toll tax Airport pick-up from DPS airport to hotel in Ubud (PVT)

             5.  Combo ATV and Ayung River Rafting

             6.  Transfer from hotel in Bali to Gili Islands Harbour (SIC)

             7.  Full day snorkeling tour at 3 Gili Islands including lunch (SIC)

             8.  Ferry transfer from Gili Trawangan to Bali incl. hotel drop-off (SIC)

             9.  North Bali Dolphin Watching Trip

            10.  Mount Batur Caldera Sunrise Trekking Experience

            11.  Airport drop-off from hotel in Bali to DPS Airport (PVT)

            12.  5% GST Included

Package Exclusions

            1.   Alcoholic / Non- Alcoholic beverages

            2.   Entrance fees to monuments and museums unless mentioned in the itinerary

            3.   All personal expenses, optional tours and extra meals not mentioned in 'Package Inclusions'

            4.  Travel insurance Camera fee Tips, laundry & phone call Anything not mentioned in 'Package Inclusions'

            5.   Any local/Govt./MC taxes if needed to be paid at the destination/Hotel Expenses caused by factors beyond our control like rail and flight delays, roadblocks, vehicle malfunctions, political disturbances etc.