IMPORTANT
INFORMATION
1. Visa
is not Included in this Package. It can be arranged with extra cost. Voyqa is
just a facilitator for Visa and not held responsible for any Visa declination.
2. Your
e-tickets and/or hotel e-vouchers will be shared with you within 3-5 working
days after reservation. Activity vouchers will be shared on a real-time basis
before/while on tour. Some activities/transfers do not require vouchers.
Vouchers are cumulative, two or more vouchers can be clubbed together to make a
booking. The date of sharing the vouchers given in the confirmation is
estimated time and nonbinding otherwise confirmed by us in writing.
3. Our
Tour Support team will get in touch with you just before your trip starts and
will explain the trip details & do's and don’ts. The Tour Support team will
constantly be in your touch via means of Calls, WhatsApp, and e-mails. Please
ensure to get an International roaming plan or arrange a local number for us to
be able to stay in contact with you/travellers. Passports should be valid for a
minimum of 6 months from the date of travel (9 months in case of Malaysia) and
keep/print all your travel documents before leaving for the airport. If the
passenger is looking at obtaining Visa on Arrival, he/she should be aware of
the documents and requirements of the specific country to successfully obtain
the Visa on Arrival. Voyqa is not responsible for any non-grant of visa to
traveller.
4. In
cases where Voyqa is assisting the passenger with visa application, please note
that the company only acts as a visa facilitator. Granting or refusing the visa
application is at the sole discretion of the Consulate/Embassy/Immigration
Department of that specific country.
5. The
package price doesn’t include special dinner or mandatory charges levied by the
hotels especially during New Year and Christmas or any special occasions.
6. Waiting
time for transfers SIC 10 Mins and Private 20 Mins from the scheduled time,
after that guest shall be marked NO SHOW.
7. Please
note making calls while abroad can exhaust your balance in no time. Consider activating
an international roaming pack. or get a local SIM, calling card, as Voyqa will
not be held responsible if you miss any of the transfers due to lack of
communication. Addition cost will be borne (if any) by the customer for any
further arrangements. No refund will be provided if the customer makes its own
arrangements for the missed transfer.
Payment
Policy
1. All
payments towards the tour cost must be made by the customer to the company in
accordance with the procedure and time frame mentioned in the agreed package.
2. The
packages flexible payment rules depending upon the advance purchase period or
the inclusions. However, at times because of dynamic prices or peak season, we
may ask you to furnish a higher amount before we start issuing the final
vouchers. Above payment policy is subject to change during peak seasons.
Passports should be valid for a minimum of 6 months from the date of travel.
PAN card copies are required for all bookings.
3. In
case you reserve your booking by paying a deposit, the same will be
non-refundable, in case you do not pay the remaining amount on the due date
because of any reason or cancel your holiday. In the situation of payment
failure on the due date, the package may get cancelled. We may try to realign
the package if possible but the customer will have to bear the cost difference
and penalties. It will be the customer’s responsibility to remember all the
deadlines and due dates. Final vouchers can only be issued once Voyqa has
received full payment. The booking is deemed cancelled if full payment is not
received by the due date agreed between Voyqa and the customer while making the
reservation. It is solely customer’s responsibility to make the payment by the
agreed date even if no reminders are being sent by Voyqa.
4. The
customer hereby agrees that the customized package is as per his/her will and
choice. No claim on the combination, price of package, category and type of
service shall be entertained by Voyqa.
5. The
booking of the final combined package shall be subject to availability. The
final price is as per inclusions selected by the customers. In case, the
customer has changed any component, the same will be updated in price.
Customers final confirmation will have exact components which were selected and
reviewed by the customer while booking the package.
Booking
and Confirmation
1. When
reserving a package your name, address, arrival and departure time and method
of payment are required. A reservation is binding once it has been confirmed
verbally or in writing and you have received a reservation confirmation number.
2. Urgent
Departures/High Season Reservations - Alternative Hotel(s) With Similar
Standards Will Be Offered If the Mentioned Hotel Is Unavailable/ Overbooked.
3. The
holiday packages listed on Voyqa have only proposed holiday itinerary. Voyqa
does not hold any confirmed reservations of the travel products in such
itineraries. The same is subject to availability at the time of booking. Even
the tour cost might change based on the actual availability of the travel
services included in the tour.
4.
Itinerary timings in the tour are approximate and may be subject to change.
5. Your
booking request will be processed for confirmation of prices and availability
of services as requested by you. Only after the confirmation about the prices
and availability received from you, Voyqa will be bound to provide you with the
requested service subject to you making full payment and complying with Terms
& Conditions.
6. Transfers
and sightseeing on SIC basis mean transport through a comfortable coach/bus/van
depending on the total number of passengers travelling with you on that same
tour. Please note that Voyqa will be putting together all the passengers
arriving around the same time and dropping them at their respective hotels. You
may talk to our holiday experts for private transfers/ transport facility,
which will be made available at an additional cost.
7. Voyqa,
if deemed, may change, postpone or delay the date of departure or conclusion of
the tour or amend the travel route due to some unprecedented reasons like
inclement weather, snow conditions, political restrictions or any other cause.
In the event of such changes/delays, Voyqa will not be liable for any refund of
tour price (in whole or in part) or other compensation for any injury, loss or
damage.
8. Voyqa
is not liable to pay any refund if an airline cancels, reschedules, or delays a
flight for any given reason. If the passenger has purchased air ticket through
Voyqa, we will try to assist in making new arrangements provided the passenger
has not already checked-in with the airline for the onward flight segment. In
such cases, the fare difference amount will need to be borne by the passenger.
Voyqa will assist with all the special requests by passengers on the tour such
as special meals, preferred seats, wheelchairs and other requirements at all
points of time and also arrange to send the confirmation for the same from the
relevant service provider. However, if on a tour the relevant service is not
provided/ available despite the request by Voyqa, then in such case, Voyqa will
not be liable for any damages or additional cost.
9.
Independent activities chosen by the passenger shall not be arranged by Voyqa
during the tour. However, Voyqa may depend on the tour course, arrange such
activities under separate conditions at an additional cost. Voyqa may refuse
passenger participation if it determines that he/she threatens to embarrass,
create inconvenience or interfere with the collective activities of other tour
participants.
10.
During local and national holidays, on special events, peak seasons, on long
weekends, and during religious occasions, entry to certain facilities such as
churches, restaurants, hotels, shopping malls, markets, and museums may be
limited or not available. In such cases, alternatives will be offered where
ever possible and, if there would be any the cost difference the same will need
to be borne by the customer. Voyqa will not be liable for any closures,
necessary itinerary changes or curtailments on the tour for any reason.
Cancellation
and No-Show Policy
1. By
making a Package Reservation with a Voyqa, you accept and agree to the relevant
cancellation and no-show policy of that Voyqa, and to any additional (delivery)
terms and conditions of the Voyqa that may apply to your Package including for
services rendered and/or products offered by the Voyqa.
2. Please
note that certain rates, fees or special offers are not eligible for
cancellation, refund or change. Applicable city/tourist tax may still be
charged by in the event of a no-show or charged cancellation. Please check the
(reservation) details of your product or service of choice thoroughly for any
such conditions prior to making your reservation. Please note that a Package A
reservation which requires down payment or (wholly or partly) prepayment may be
cancelled (without prior notice of default or warning) insofar the relevant
(remaining) amount(s) cannot be collected in full on the relevant due or
payment date in accordance with the relevant payment policy of the reservation.
Cancellation and prepayment policies may vary per segment, product or service
of each package.
3. Please
carefully read the important information in your reservation confirmation for
additional policies as may be applied by the Voyqa (e.g. in respect of age
requirement, security deposit, non-cancellation/additional supplements for
group bookings, extra beds/no free breakfast, pets/cards accepted). Late
payment, wrong bank, debit or credit card details, invalid credit/debit cards
or insufficient funds are for your own risk and account and you shall not be
entitled to any refund of any (non-refundable) prepaid amount unless the Voyqa
agrees or allows otherwise under its (pre)payment and cancellation policy.
4. If you
wish to review, adjust or cancel your reservation, please revert to the
confirmation email and follow the instructions therein. Please note that you
may be charged for your cancellation in accordance with the Voyqa cancellation,
(pre)payment and no-show policy or not be entitled to any repayment of any
(pre)paid amount. We recommend that you read the cancellation, (pre)payment and
no-show policy carefully prior to making your reservation and remember to make
further payments on time as may be required for the relevant reservation.
5. If you
have a late or delayed arrival on the check-in date or only arrive next day,
make sure to (timely/promptly) communicate this with the Voyqa so we know when
to expect you to avoid cancellation of your Trip (Reservation) or charge of the
no-show fee. Our customer service/support the department can help you if needed
with informing the trip provider. Voyqa does not accept any liability or
responsibility for the consequences of your delayed arrival or any cancellation
or charged no-show fee by the trip provider.
Hotel
Policy
The
standard check-in time is 02:00 PM and the standard check-out time is 11:00 AM.
Early check-in or late check-out is strictly subjected to availability and may
be chargeable by the hotel. Any early check-in or late check-out request must
be directed and reconfirmed with the hotel and may be chargeable by the hotel
directly.
